Quick Service Response Time
People just like you are fed up with always having copier issues that take time away from running their business. So we decided to be different. (We figured our customers would appreciate it).
A recent survey revealed that about 82% of copier customers are dissatisfied with their current copier vendor's service response times, or the overall level of service they receive. Do any of these sound familiar?
- Constantly having copiers down
- Slow service response times
- Inexperienced technicians
- Multiple site visits to fix the same issue
- Poor service level overall
We think that is totally unacceptable, so we focused on finding the best and brightest Xerox technicians from all over the country to create an industry-leading Service Team. We are incredibly proud of their expedient service, exceptional level of knowledge, and unwavering dedication to keeping your copiers up and running.
Typical Copier Company Service Experience: Call and place a service request, you usually hear back from a dispatcher and they'll be able to get a technician on-site in about 2 to 4 hours. They don't ask about your issue, they don't make sure the technician is adequately prepared, they essentially just send a guy over to you and hope he's able to fix your problem.
USA Copiers Service Experience it's a totally different (ie, much better) experience. When you place a service request online, you'll get a call back from an experienced USA Copiers Xerox technician within less than 5 minutes, on average. (On the rare occasion its a little longer than five minutes, it's because our guys are knee-deep in a copier helping another customer. Don't fret - they'll call you as soon as they're done, no lie).
Our technician will then assess the situation thoroughly to make sure the problem gets solved as quickly as possible. (We're actually able to solve about 40% of our service requests over the phone/online, which means your copier is back up and running sooner rather than later!) When we do need to sent an on-site technician to fix the issue, we give you an ETA that usually has a technician on-site in less than one hour.
No, we're not kidding. We have a nationwide service network of technicians all across the US that provide this exact level of service to every single one of our customers.
Don't believe us?
Try it for yourself. Challenge our Service Team right now!
Click below to place a Service Request with our team. Fill out your company and copier information, the same information you would use with your current company, and click "Request Service Now" to send the information to our Service Team. (FYI - this is the exact same form that our regular customers use, so you can also access the same from by clicking on "Request Service" on our top hand navigation menu of the website).
When a USA Copiers Xerox technician calls you back in less than 5 minutes, simply thank them for the call and tell them you were just testing out our ludicrous service response time claims you saw online. (They don't mind!)
So now that you're intrigued, and ready to get rid of your current copier vendor who can't provide the insane level of service that we do, let us know. You can either send us your information by filling out the form on the right, and we'll give you a call to understand your business needs and put together a solution for you.
Or, you can go ahead and set up a meeting directly with our team by clicking on the button below. Either way, we want to help you and your business, so click to get started!