Here at USA Copiers, we think being different is a good thing. When a customer tells us we’re unlike any other copier company they’ve worked with, we take it as a compliment! We’re not striving for “average” over here.
Why are we so unique in the copy industry? Here are 7 good reasons off the top of our heads…
- Simple Contracts
Your copier contract shouldn’t take a NASA engineer to read, and it sure shouldn’t change itself halfway through. USA Copiers contracts are straightforward, simple, and easy to understand. Jargon is no one’s friend.
- No Auto-Escalation
Most copier contracts “auto-escalate” after a year or two. That means, in a nutshell, that your rate goes up to “cover costs!” Not with us. What you sign up for is what you pay; we don’t change the terms of your contract when you’re not paying attention.
- Bundles Be Gone
“Bundling” is a scam. If your current copy company told you that bundling (i.e. paying for a certain number of copies each month) will save you money, they’re not telling you the whole truth. We only want you to pay for what you use.
- One-Hour Service
And not “one hour until you get an automated message saying we’re working on it.” If you have a service issue, you’ll speak to a representative within one hour, and typically get service that same day. There’s a reason 9 out of 10 of our customers come to us because their previous service was, well, lacking.
- 93% Fix Rate
Not EVER…that’s a 93% fix rate at the first service visit. Our technicians know XEROX machines inside and out and they come prepared with almost any part and piece you could need. You shouldn’t have to wait days to have a working copier again.
- Loaners and Lemons
If your machine is going to take more than a day to repair, we give you a loaner while we work on it. You’ve got to get back to work! If we can’t fix it at our office within a week, well, that same machine’s going to cause you trouble later. We give you a replacement machine at no cost to you because, hey, you paid for a copy machine that works.
- Ridiculous Lease Rescue
Copy leases read like last wills and testaments and they can seem, well, binding. We have created the strongest lease rescue program in the business, and we’ll even store your old copier for you in our warehouse while you ride out your terms. Save money, get better service: sounds like a win.
Yeah, we’re different. That’s the point! USA Copiers isn’t your typical copy company because we actively tried not to be. You deserve better than a confusing, frustrating copying experience. We’ve got you covered.